20four7VA is hiring a Customer Service & Administrative Virtual Assistant to support the daily operations of a growing service-based business.
This remote role is ideal for experienced virtual assistants who are organized, customer-focused, and confident handling calls, scheduling, lead follow-ups, and administrative coordination in a fast-paced environment.
Job Summary
- Job Title: Customer Service & Administrative Virtual Assistant
- Company: 20four7VA
- Job Type: Full-Time Contract
- Location: Remote (Worldwide)
- Experience Level: Senior Level
- Work Schedule: Monday–Friday, PDT business hours
Key Responsibilities
- Answer inbound customer calls professionally and courteously
- Return missed calls and respond to customer inquiries promptly
- Schedule appointments, estimates, and calendar activities
- Confirm, reschedule, and follow up on appointments
- Manage business inboxes and customer communication
- Send quotes, updates, and follow-up emails
- Track and update leads within CRM systems
- Maintain organized customer records and documentation
- Respond to reviews and inquiries on platforms like Google, Angi, and Yelp
- Assist with social media engagement and basic online interactions
- Perform data entry and administrative support tasks
- Help maintain organized workflows and daily operations
Requirements
- 3+ years experience in customer service, administrative support, or virtual assistance
- Strong English communication skills with a professional phone presence
- Excellent written communication and email management skills
- Experience with calendars, scheduling tools, and CRM systems
- Strong multitasking and organizational abilities
- Ability to work independently in a remote environment
- Reliable internet connection and remote work setup
- Proactive, detail-oriented, and dependable
Required Tools & Platforms
- Google Workspace (Gmail, Docs, Sheets, Calendar)
- CRM or lead tracking systems
- Google Business Profile
- Social media platforms like Facebook and Instagram
- Microsoft Office tools
- Phone and communication systems
What 20four7VA Offers
- Competitive contractor rates
- Weekly payments
- Free training and upskilling opportunities
- Ongoing support and guidance
- Access to a global remote work community
- Long-term remote opportunities
About the Company
20four7VA provides virtual assistant and remote staffing services to businesses worldwide, helping entrepreneurs and companies scale through remote support professionals.