DHL is hiring an Executive Customer Service professional to support customer relationship management, shipment coordination, service delivery, and operational excellence within its logistics operations.
This role is ideal for professionals with strong customer service, communication, and problem-solving skills who thrive in fast-paced environments and enjoy delivering exceptional client experiences.
Job Summary
- Job Title: Executive Customer Service
- Company: DHL
- Job Type: Full-Time
- Location: Kenya
- Industry: Logistics / Customer Service / Supply Chain
Key Responsibilities
- Manage customer inquiries and provide timely support
- Coordinate shipment tracking and service updates
- Resolve customer complaints and operational issues efficiently
- Maintain strong relationships with customers and stakeholders
- Ensure service delivery meets company standards and SLAs
- Collaborate with internal teams to improve customer experience
- Monitor shipment processes and identify service issues proactively
- Maintain accurate customer and shipment records
- Support reporting and operational documentation
- Ensure compliance with customer service procedures and logistics processes
Requirements
- Experience in customer service, logistics, or supply chain operations
- Strong communication and interpersonal skills
- Ability to manage customer concerns professionally
- Good problem-solving and organizational abilities
- Comfortable working in fast-paced operational environments
- Proficiency in Microsoft Office and customer service systems
- Ability to multitask and prioritize effectively
- Strong attention to detail and follow-through
Ideal Candidate
- Customer-focused and solutions-oriented
- Strong communicator with professional etiquette
- Organized, proactive, and dependable
- Able to remain calm under pressure
- Passionate about delivering excellent service experiences
What DHL Offers
- Opportunity to work with a global logistics leader
- Professional growth and career development opportunities
- Collaborative and inclusive work environment
- Exposure to international logistics and supply chain operations
- Competitive employee benefits and training programs
About the Company
DHL is one of the world’s leading logistics and supply chain companies, operating in over 220 countries and territories worldwide. The company provides international shipping, courier, transportation, and e-commerce logistics services.