Posted: May 14, 2026
Deadline: May 30, 2026
Job Type: Full Time
Location: Nairobi
Salary: KSh 30,000 – KSh 50,000/month
Orchid HR Outsourcing is seeking a Customer Service Assistant to support sales growth, manage client relationships, and provide excellent customer experience through outbound communication and follow-ups.
The role involves driving product sales, handling customer inquiries, and supporting the sales and logistics teams to ensure smooth order processing and client satisfaction.
Key Responsibilities
- Conduct outbound sales calls to contractors, hardware shops, developers, and distributors
- Promote and sell company products
- Identify customer needs and recommend suitable products/services
- Generate leads and convert inquiries into sales
- Handle customer questions, complaints, and objections professionally
- Follow up on quotations, orders, and payments
- Maintain strong client relationships and identify upselling opportunities
- Provide accurate information on pricing, availability, and delivery timelines
- Coordinate with logistics and production teams for timely delivery
- Update CRM systems and prepare daily/weekly sales reports
- Record customer interactions and feedback
- Stay updated on market trends and competitor activity
Qualifications & Requirements
- Diploma or Degree in Sales, Marketing, Business Administration, or related field
- Minimum 2 years’ experience in building materials, construction, or manufacturing industry
- Tele-sales experience is an added advantage
- Strong understanding of the construction industry preferred
- Excellent communication, negotiation, and closing skills
- Proficiency in Microsoft Office and CRM systems
How to Apply
Interested and qualified candidates should send their CV to:
📧 careers@orchidhr.co.ke
Use “Customer Service Assistant” as the subject line of the email.
Important Notice
Never pay for any notarisation, certificate, or assessment during any recruitment process. If in doubt, contact the employer directly.