A growing international company is seeking a full-time Customer Support Specialist fluent in German to deliver exceptional customer experiences while helping shape and improve customer support operations.
In this role, you’ll manage customer inquiries via phone and email, process orders, handle invoices, resolve customer issues, analyze feedback, and collaborate with marketing, sales, and logistics teams. You’ll also contribute to implementing modern e-commerce customer service practices and introducing new tools and technologies.
Key Responsibilities:
- Manage customer support hotline and email communications
- Process customer orders and inquiries
- Prepare and adjust customer invoices
- Handle complex customer cases and coordinate resolutions
- Improve customer service workflows and templates
- Analyze customer feedback and service performance
- Collaborate with cross-functional teams
- Support implementation of customer service technologies
Requirements:
- Professional fluency in German (written and spoken)
- Excellent communication and customer service skills
- Experience in customer support or a customer-facing role
- Strong problem-solving abilities
- Ability to work independently in a remote environment
- Team-oriented mindset and willingness to learn
Benefits:
- Competitive salary and performance bonuses
- Fully remote work environment
- Company-provided laptop and equipment
- Training in AI and LLM tools
- International exposure and career growth opportunities
- Work with leading global founders and teams
Location: Worldwide (Remote)
Department: Assistants
Employment Type: Full-Time
Apply here and join a global team focused on delivering outstanding customer experiences.