Location: Rugeley, Staffordshire, United Kingdom
A leading UK supermarket retailer is seeking a Customer Assistant to join its Online team in Rugeley. This role is ideal for individuals who enjoy working in a fast-paced environment, helping customers, and being part of a team that ensures online orders are accurately prepared for delivery or collection.
As a Customer Assistant, you will play an important role in delivering a positive shopping experience by picking, packing, and preparing customer orders while supporting other areas of the store when required.
About the Role
The Online team helps customers receive their groceries and household essentials quickly and efficiently. Working in a structured environment with clear processes and routines, you will use in-store technology to locate products, prepare orders, and help maintain excellent service standards.
This is a hands-on role that combines accuracy, teamwork, and customer focus.
Key Responsibilities
- Pick and pack customer orders for delivery or collection.
- Use in-store technology to manage and process online orders.
- Locate products efficiently and accurately.
- Ensure orders are prepared carefully and meet quality standards.
- Support replenishment activities when required.
- Assist customers and help resolve queries.
- Follow safety procedures and store processes.
- Contribute to a positive team environment.
What We’re Looking For
Successful candidates should demonstrate:
- A friendly and customer-focused attitude.
- Strong teamwork and communication skills.
- Ability to work efficiently in a busy environment.
- Good attention to detail.
- Willingness to stay active and perform physical tasks.
- Confidence using technology and following established processes.
- Commitment to delivering excellent customer service.
Benefits
Employees may enjoy a range of benefits, including:
- Flexible shift patterns.
- Six weeks of annual leave, including bank holidays.
- 15% employee discount from day one.
- Additional 10% discount card for a friend or family member.
- Career development and progression opportunities.
- Subsidised in-store café or selected food ranges.
- Competitive pension scheme.
- Life assurance coverage.
- Healthcare and wellbeing support, including digital GP services.
- Employee discount programs with major retailers, cinemas, and gyms.
- Family-friendly policies, including maternity, adoption, fertility, and neonatal leave support.
Why Join?
This role offers an excellent opportunity to build retail and customer service experience while working for one of the UK’s leading supermarket chains. Team members receive ongoing support, flexible scheduling options, and opportunities for career growth within the business.
If you enjoy helping customers, staying active, and working as part of a supportive team, this could be a great opportunity to develop your career in retail.