📍 Location: Nairobi, Kenya
🏢 Company: HI Home
🕒 Employment Type: Full-Time (Immediate Start Required)
🧾 Job Summary
HI Home is seeking a proactive and customer-focused Customer Service Representative to deliver exceptional service and enhance customer experiences. The ideal candidate will play a key role in supporting sales processes, resolving customer issues, and ensuring smooth order fulfillment and aftersales support.
🎯 Key Responsibilities
🛒 Sales Completion
Coordinate order fulfillment and ensure product availability
😊 Customer Satisfaction
Provide professional and responsive customer service
Build and maintain strong customer relationships
⚠️ Complaint Resolution
Handle customer complaints efficiently
Escalate issues when necessary and ensure timely resolution
Follow up with customers to ensure satisfaction
💳 Payment & Warranty Processing
Support accurate payment processing
Assist customers with warranty claims and related procedures
📊 Payment Accuracy & Compliance
Ensure accuracy in handling payments and maintaining records
Adhere to company cash handling policies and procedures
🚚 Delivery & Aftersales Support
Coordinate timely product deliveries
Provide aftersales support including returns and exchanges
✅ Requirements
Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service, or a related field
Previous experience in customer service, preferably in a retail environment
Strong communication and interpersonal skills
Excellent problem-solving abilities
Good computer literacy
Ability to thrive in a fast-paced work environment
💡 Key Skills
Customer relationship management
Communication and active listening
Attention to detail
Time management
Conflict resolution
📧 How to Apply
Interested candidates should send their CV to hrkenya@hihomei.com with the subject line: “CUSTOMER SERVICE REPRESENTATIVE”